Privacy Policy

At BestQuote Ghana Limited (“BestQuote”) we recognize that privacy is important. BestQuote Privacy Policy applies to all the products, services and website offered by BestQuote. We are keenly aware of the trust our users place in us, and our responsibility to protect their privacy. We believe transparency and choice are the foundations of privacy. We strive to let users know what information we collect when they use our services and describes how we treat personal information provided. You accepted this policy when you signed up for our BestQuote.Last Updated: July 10, 2018

Information We Collect and How We Use It

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. When you sign up for a BestQuote account, we ask you for personal information such as your name, email address, an account password, credit card or other payment account information which we maintain in encrypted form on secure servers. We may use your personal information to:

• Provide the services and customer support you request;
• Process transactions and send notices about your transactions;
• Resolve disputes, collect fees, and troubleshoot problems;
• Prevent potentially prohibited or illegal activities, and enforce our terms of service;
• Customise, measure, and improve our services and the content and layout of our website; and
• Compare information for accuracy and verify it with third parties.

Cookies

When you visit BestQuote, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of search on BestQuote by storing user preferences and tracking user trends, such as how people search. We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect. For more information on how we use cookies please read our cookie policy.

Log information

When you access a search on BestQuote, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. Also, to protect you from fraud and other misconduct, we may collect information about your interaction with our services. Any such information we collect will only be used to detect and prevent fraud or other misconduct.

User communication

When you send email or other communications to BestQuote, we may retain those communications to process your inquiries, respond to your requests and improve our services.

Information Sharing

BestQuote only shares personal information with other companies or individuals outside of BestQuote in the following limited circumstances:• We provide such information to the insurance companies or other trusted businesses or persons for processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:

• Satisfy any applicable law, regulation, legal process or enforceable governmental request,
• Process transactions and send notices about your transactions;
• Enforce applicable Terms of Service, including investigation of potential violations thereof,
• Detect, prevent, or otherwise address fraud, security or technical issues, or
• Customise, measure, and improve our services and the content and layout of our website; and
• Protect against imminent harm to the rights, property or safety of BestQuote, its users or the public as required or permitted by law.

Information Security

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data. The security of your account also depends on keeping your account password confidential. We restrict access to personal information by BestQuote employees and the insurance companies who need to know that information to operate, develop or improve our services. These individuals are bound by confidentiality obligations.

Data integrity

BestQuote processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Data Protection

BestQuote is registered with the Data Protection Commission (“Commission”), registration number DC17060000809B , which is an independent statutory body established under the Data Protection Act, 2012 (Act 843) to protect the privacy and personal data of the customer by regulating the processing of personal information. The Commission provides for the process to obtain, hold, use or disclose personal information and for other related issues bordering on the protection of personal data.

Accessing and Updating Personal Information

When you use BestQuote website, we provide you access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical, or for which access is not otherwise required.

Enforcement

BestQuote regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or BestQuote’s treatment of personal information by contacting us through this website.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect that such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice including, for certain services, email notification of Privacy Policy changes.If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this website.